Why we use an email-first intake
Email-first is intentional. It improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions.
Common questions
Why not start with a phone call?
Early conversations often involve deadlines, device details, and handling history. Email helps capture those facts accurately and reduces the risk of misquoting, misremembering, or over-promising.
Will you ever do phone calls?
Sometimes, yes—but typically after preliminary review, and only when a short call will speed up clarification. All scope, fees, and authorization are confirmed in writing.
Does email-first slow things down?
Usually the opposite. A clear written intake lets us ask targeted follow-ups, define scope quickly, and avoid rework caused by missing details.
What should I include in the first message?
- Your role (attorney / insurer / corporate / individual)
- Matter name and deadlines
- The question the evidence must answer
- Media description (type, size, condition, encryption notes)
- Any prior handling or attempts (important for risk)
Can I send files right away?
Please don’t send sensitive files as attachments during initial contact. If file transfer is required, a secure upload method is provided after scope is agreed, with credentials issued per matter and revoked after transfer.
Why do you confirm everything in writing?
Written confirmation protects everyone. It ensures the same understanding of scope, fees, deliverables, and handling constraints—and creates a clear record that can be referenced later.